|
 |
Capabilities |
| |
Products Supported
NDI's technical team possesses extensive experience on a wide-range of multivendor equipment from leading data communications, IP Telephony, PBX and wireless equipment manufacturers, including:
| |
|
|
|
|
3Com |
|
Adtran |
|
Cisco Systems |
|
Extreme Networks |
|
Fluke Networks |
|
Motorola |
|
Nortel Networks |
|
Quick Eagle |
|
Paradyne by Zhone |
|
Racal-Milgo |
|
Timeplex |
|
Avaya |
|
And, more... |
|
|
| |
|
|
|
|
Service Capabilities
NDI offers a comprehensive portfolio of product solutions and lifecycle services to assist in the planning, implementation and operation of data, voice and converged network environments. To deliver these services, we have developed a reliable and efficient service delivery infrastructure comprised of a 24x7x365 managed services center, a significant onsite field presence and remote logistics centers throughout North America and in most major markets worldwide.
|
| |
Managed Services Center
At the heart of our service delivery infrastructure is our Managed Services Center (MSC). Our MSC provides centralized remote problem diagnostic support, problem resolution and network monitoring and management 24 hours a day, 365 days a year. The center is staffed by highly-skilled technical support personnel who possess a significant amount of technical experience in the networking industry. In addition to having an intimate understanding of many types of networks, our team also has an extensive skill set in disciplines such as systems integration, managed services and technology outsourcing.
|
| |
Worldwide Coverage Network
In addition to the staff located within our MSC, NDI maintains an extensive network of field engineers available 24x7x365 to deliver onsite support including implementation and break/fix repair activities. Our onsite field coverage network is comprised of thousands of experienced field engineers and extends throughout North America and into most major markets worldwide.
|
| |
Remote Logistics Centers
NDI maintains hundreds of remote logistics centers in major markets throughout the world to support our parts replacement and logistics management services. When a part is required, NDI will ship the appropriate replacement part to your location within your contracted timeframe.
|
|
| |
|
At NDI, our service delivery infrastructure is comprehensive, seamless and customer-focused. We'll do whatever it takes to resolve your issues and keep your network operating at its best.
|
| |
International Support Capabilities
By delivering single point of contact solutions for international implementation and maintenance, NDI has helped a number of customers meet their global support requirements.
In addition to our extensive support capabilities within North America, NDI maintains an international partner network to provide a comprehensive services portfolio for customers requiring reliable, dependable and cost-effective international support capabilities. Through our network, we offer a comprehensive portfolio of services, including:
- Onsite Installation and Configuration Services
- Contracted Onsite Maintenance Services
- Site Survey and Network Audits
- Managed Helpdesk and Remote Technical Support
- Remote Monitoring and Network Management
Our primary international partner is based near Wokingham, Berkshire, England, just outside of London, is in one of the premier business locations in the UK. Its management and personnel have many years experience in providing the technical services to the Telecommunications and IP reseller channel, along with technology manufacturers and Service Providers. In October 2006 the UK operation was awarded ISO 9001 accreditation.
In addition to this partnership, the NDI partner network currently has Authorized Service Partners in excess of 60 countries across the globe enabling service delivery 24 hours per day, 365 days per year, across 5 continents.
|
| |
|
| |
|