IPT Management

Telephone users take a lot for granted. They expect dial tone. They expect their phone to ring when someone calls. They expect to be able to hear the other party on a call. And unlike cell phones, where users forgive the occasional service interruption while traveling through dead zones, the phone in their office should always work. Whether you're just running a pilot program or you have implemented an enterprise-wide IP Telephony (IPT) solution, you need to properly manage the ongoing operation of your IP Telephony environment to truly realize the numerous benefits promised by the solution.

NDI's IPT Management service offers remote monitoring for the critical components within your IP Telephony environment. These services, delivered by our Managed Service Center (MSC) can significantly increase your visibility into the performance and availability of your IPT environment.

Under this service, our professionals utilize management tools to monitor the heart of your Cisco IP Telephony solution including the call processing, signaling, and connection services servers. Additionally, NDI monitors the performance and availability of the underlying components of your solution such as the SQL database, underlying operating system, and packet telephony network devices. If a potential or actual problem is detected with any component, alerts notify the appropriate IT staff/service provider to take action.

Benefits

• Protect your business operations by ensuring optimal reliability of all components of the Cisco CallManager infrastructure

• Eliminate potential and actual problems fast, with automatic corrective actions that prevent costly downtime

• Continuously improve the functionality of your IPT environment with ongoing performance analysis and feedback from our IPT experts

Wherever and whenever you need support, NDI's is poised to support your requirements. Contact us to see how you can benefit from a relationship with NDI.