When a problem arises in your network, we know you need it resolved quickly so your network is back up and running with minimal disruption. NDI's maintenance solutions are designed to provide organizations with flexible and comprehensive maintenance support options for wired, wireless and converged networks from a variety of network equipment manufacturers.
Our support plans let you select the level of service that fits your needs and resources. Select from our menu of maintenance services, including:
- Remote Technical Support
- Parts Replacement
- Onsite Field Support
Then, select the hours of coverage and response times you require. Our Around-the-Clock service offers support 24 hours a day, 365 days a year, including holidays. Our Business Hours service provides you with support from 8 AM to 5 PM, Monday through Friday. You may select from 2-hour (based on availability), 4-hour and Next Business Day (NBD) response times for your parts replacement delivery and onsite field support.
Benefits
Every second counts when your network is not functioning properly. NDI's Maintenance services will:
Give you flexible coverage for all of your locations Reduce your downtime by engaging technical resources as soon as a problem is reported Simplify the budgeting process for your technology costs Provide you with a single point-of-contact to support your entire network when a problem occurs
Wherever and whenever you need support, NDI's technical resources are poised to support your requirements. Contact us to see how you can benefit from a relationship with NDI.
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